CGMA FAQS

  • How do I become a student?

    To enroll for our classes, simply wait for our registration periods. Once you purchase a class, you will officially be a student of CGMA. You can only sign up during the registration periods and your account becomes active only after your completed purchase of a class.

    Please visit our registration link here to sign up for classes once you are ready. http://2dclassroom.cgmasteracademy.com/masterclass/reg

    Please note — Registration dates are stated on our Calendar so be sure you are in a registration period before attempting to enroll. Otherwise you will have to wait for the next available term as stated on the Calendar.

  • Do you require an application or portfolio review? Is there a fee?

    We do not require either of these and there is no fee. Unless stated otherwise (or in the event an application/portfolio review is required), students can enroll and pay for any course they like if it's available for sale. However, we strongly encourage our future students to send us their portfolios before signing up for courses they are interested in cases/situations when they wish to confirm that they meet or exceed any individual course prerequisites, or if they are simply not sure their work meets the minimum standards of a given course. In any case, please follow the below instructions.

    Our Portfolio requirements:

    • 4-5 images relating to the subject matter you are interested in taking. IE:  don't send anatomy images if you are wanting to get an opinion on a perspective or environment class.
    • Sending us a URL is the best way for us to view work!
    • You can also send JPEG, PDF, or ZIP files directly to us via email. Please limit separate image attachments to no more than ten.
    • Emailed image attachments should be no larger than 2048x2048 px.
    • Make sure to orient/rotate the images to present them in their best light.
    • State in your message a goal you have in mind with your training. Do you have a direction?  A certain job you're trying to gear your portfolio to? Just wanting to improve in general? Tell us :) It helps us help you.

    All portfolio links, sample images or PDF files can be sent to: 2d.portfolio@cgmasteracademy.com or 2d.registration@cgmasteracademy.com Please make sure to include "Portfolio Review Request" in the subject.

    Failure to follow our requirements may result in your portfolio review being delayed. Please adhere to these simple requests for a smooth review.

    We want to be able to help students make more informed decisions on courses, so this is why we offer portfolio reviews. The reviews are not feedback on your work in general, they are reviews to see if your skills meet pre-requisites for our courses.  Reviews will also tell you what courses you can take to improve, and what programs may best suit you.

  • I'm already a student, but how do I sign up for my next class?

    Students will be able to log in and purchase their next set of classes about 5 days before the general registration date listed on our website. Even then, be aware that classes are first come first serve to our current and past term students.  Notifications via forum and email will be sent out to remind students.

    Students actually get an advanced chance before any newcomers to enroll for their next set of classes. This is to allow our current students to avoid any interruption in their program tracks and training. 

  • How much are classes?

    All our classes are $699 each and last 8 weeks, with 2 additional review weeks to wrap up the lectures.

    We also offer promotional discounts for those who purchase 2 or more. 2 classes give you a savings of $50.00 USD and 3 or more give you a savings of $75.00 USD.

    Be sure to have these classes present in your cart at time of checkout so the promotion properly applies itself! 

  • Are there any discounts?

    We offer promotional discounts for those who purchase 2 or more. 2 classes give you a savings of $50.00 USD and 3 or more give you a savings of $75.00 USD.

    Be sure to have these classes present in your cart at time of checkout so the promotion properly applies itself! 

    We also offer to those of you who are a part of the Animation Guild Union grants that cover portions of the class fee. Please read up on our other FAQ answer on details of the Animation Guild Union discounts and class coverage!

  • How long is each course?

    Most of the Master Classes are 8 weeks long.

  • Do you have any limitations on how many classes one person can take per semester?

    Technically no. However, we highly recommend that students refrain from taking on excessive course loads, and focus on taking no more than three courses at any one time.

  • Can I skip the class Pre-requisites for the Master Class I want to register?

    Our classes are tailored to improve essential drawing technical skills that will make any advanced class to be more effective. Nevertheless, in the case students would like to skip a class and are interested in doing the program or take a particular advanced class due to his/her professional expertise, we require a portfolio review: Please send us a link to your blog/website or selection of images in a Zip file to registration@cgmasteracademy.com

  • When is payment due for the Master Classes?

    Payment is needed in order to complete the enrollment process. Once the "Register" link for a particular CGMA Master Class has been pressed and all the information fields completed - you will be prompted for payment as the final step of the enrollment process.

  • What form of payment is acceptable?

    We currently only accept payments through PayPal using any major credit card or personal bank account at this time. In order to pay  with your Credit Card, there is no need to have a paypal account. Qualifying students also now have the option to use paypal's "Paypal  credit" feature when registering for Master Classes and Workshops (it  will automatically show among all of our payment options in the  shopping cart). There will be 0% interest for the first 6 months if paid in full. CGMA qualifies to offer you the Paypal's "Paypal credit" feature, which is an exclusive offer from paypal a third party financial entity, please thoroughly familiarize with their terms and policies here.

  • I am a member of the Animation Guild. Can I receive reimbursement for my CGMA Masterclass tuition through the Guild?

    Yes! We are now an approved partner of the Animation Guild CSATTF Skills Training Grant Program. Here are some basic requirements of the program: 

    (*) You must complete a separate application for each class.

    1. Before you complete and submit these forms, contact CGMA to determine if the class you’re interested in is really what you’re looking for, if it will be available on a day and time when you can take it, and if you meet the prerequisites. It is important to remember that seats in CGMA Masterclasses are not reserved until tuition is paid.Class descriptions are available on the CGMA website here: Class Descriptions
    2. Once you have confirmed that the classes you want are available to you, fill out the attached forms. The entire application must be completed and submitted. Ignore all references on the forms to the “IATSE Basic Agreement” or the “online roster”.

    (*) You will have to show proof of thirty days’ employment in the last two years at an employer signed either to a TAG collective bargaining agreement or an IATSE collective bargaining agreement under TAG’s jurisdiction.Non-union employment does not count. This typically takes the form of paycheck stubs that indicate the 30 days of union employment. If you are unsure about this step, contact Steve Kaplan (skaplan@animationguild.org) and ask for clarification BEFORE sending your application to CSATTF.

    (*) CSATTF reimbursement forms can be found here: Grant Reimbursement Application.

    (*) Reimbursement Guidelines:

    • The specific training course must have been pre-approved in advance, by CSATTF. Non-approved courses will not be reimbursed.
    • The entire course must be successfully completed in order to receive reimbursement; incomplete or unsuccessfully completed courses will not be reimbursed.
    • Complete one “Request for Reimbursement Form” per course.
    • The “Request for Reimbursement Form” must be completed and submitted with supporting documentation within 45 days after course completion date.
    • Request for reimbursements are subject to the “Reimbursement Policy,” set forth below.

    You can review the full CSATTF grant application process here: The Animation Guild – Grant Reimbursement Program .

  • Does the School offer any other scholarship program or financial assistance?

    No. At this time we recommend for those in need of financial assistance to seek personal/educational loans or participate in any available employee training reimbursement programs through their employers. Also, you can explore Paypal?s bill me later feature offer among our methods of payments, for more information about this particular feature visit paypal. 

    However, keep in mind that we give students the opportunity of paying only for the classes they take in a current term. Those students that take any of our full tracks: Foundation or Environment, benefit from studying under some of the best artist from the entertainment-Concept Art and Illustration industry without having to pay for the full track in advanced.

  • Do you offer payment options?

    Our payment method is through our merchant service provide, PayPal. You do not need a PayPal account to purchase classes, but you will need a valid debit/credit card and email address to complete payments. We do not offer payment plans, financial aid, scholarships or grants. Payments are accepted up front to confirm and complete class registration. 

  • Does my CGMA tuition qualify me for an IRS deduction?

    The short answer is maybe. Current IRS publication 970 states that "If your education is not required by your employer or the law, it can be qualifying work-related education only if it maintains or improves skills needed in your present work. This could include refresher courses, courses on current developments, and academic or vocational courses." (pg 65) So in short, if you are a concept artist, visual development artist, or something of the like, then you may qualify for an education deduction. It is important to note that this paragraph is for informational purposes only and you should ALWAYS consult a tax professional before making tax related decisions. For more information about this particular section of IRS pub. 970 please visit the IRS website here: IRS pub 970.

  • What is a PayPal eCheck?

    eChecks are one type of bank payment and usually take 3-5* business days to process. (This time may vary based upon buyer's country) eChecks are used when buyers have not linked a backup payment source (like a debit or credit card) to their PayPal accounts, or when a transaction is too risky to allow an instant payment. 

    The money is withdrawn from the buyer's bank within a day or two. As soon as PayPal receives confirmation of sufficient funds from the bank, they will deposit the money in our PayPal account. 

    *NOTE: Bank processing times vary by the buyer's country. 

    Examples:

    • Australia: 3-5 business days
    • Brazil: 1-3 business days
    • Canada: 6-8 business days
    • France: 8-10 business days
    • UK: 5-7 business days
  • I am trying to pay for a Workshop but I am not able to load the actual payment page where I can enter my credit card or paypal information. What should I do?

    All of our payments are done through a page set up by paypal which also gives you the option to pay with a credit card, depending on your personal computer internet settings in very rare occasions some customers may experience problems uploading that page.

    If you cannot access to the final payment page it can be due to the settings and firewalls on your computer. Due to the many different possible internet computer settings we are not able to directly trouble shoot these sort of issues. Nevertheless, you can try any of the following options:

    • Try using Google Chrome or Mozilla Firefox browser.
    • Using a different computer.
    • If none of the options above do not work please contact us by email info@cgmasteracademy.com so we can set up an appointment and due the transaction over the phone.
  • How do Payment Plans work?

    It’s really quite simple. Students who wish to split a single or multiple class purchase into two smaller installments, can now do so using this feature. At the time of final purchase students will be presented with the option to pay by either: “PayPal,” “Credit Card,” or through our new “Installments” option.

     

    Since this is the first time we are rolling out this feature, we will only allow a two-part payment plan for now. The first half will be due immediately upon successful registration. The second half of the payment will be due no later than ten days before classes open. The second half of the installment payment will automatically be deducted from your payment source at least ten days before classes open. For the Fall term, any classes purchased by end of day Friday, September 30th, will have the second half of their payment processed on: October 14, 2016. Any classes purchased after Friday, September 30th, will have their second payment processed on: November 4, 2016. So please make sure that sufficient funds are available around these times (depending on when you paid) to prevent a disruption in your enrollment process.


    *Please note that any Payment Plan transactions that qualify for a refund are subject to our standard 5% processing fee.

  • Are classes purchased using the new Payment Plan option refundable?

    Yes! All eligible Payment Plan transactions are refundable. Please see our Refund Policy tab above for more information about how refunds work at CGMA.

  • What if I need more time to make final payment?

    Please immediately write to 2d.registration@cgmasteracademy.com as soon as you become aware of this. Make sure to include...

    URGENT | Payment Plan Issue

    ...in the subject. We will try our best to work with you on what options you can take in such situations.

  • Will you offer more payment plan options in the future?

    Yes! We are currently working on additional payment plan options. But these won’t be ready until the Fall term at the earliest.

  • What if my question wasn’t answered/covered here?

    Please write to 2d.registration@cgmasteracademy.com with any questions you may have. Make sure to include “Payment Plan Inquiry” in the subject.

  • What is CGMA's Refund Policy?

    In general, there are no refunds for CGMA Master Classes. To obtain a full refund you need to contact us at least 5 days prior to the starting of the course. Regardless of the situation a %5 Processing fee is included on all transactions and will not be refundable. Remember that when you register for a class you hold a seat that cannot be taken by somebody else once class starts, especially on a full to capacity course.

    Nevertheless, here are some options we provide to our CGMA students that may experience special circumstances:

    • Request of class cancellation during the first week could qualify for a refund less a 15% cancellation fee.
    • Request of class cancellation during the second week (prior its 5th day) could qualify for a refund less a 20% cancellation fee, no refunds allowed thereafter.
    • Request of a Class Transfer for the next term. Transfers from one term to the other could be allowed, however an administrative fee equivalent to the %10 of the course cost before the discounted price (if applicable) will be implemented in order for the student to be confirmed in the next term enrollment. Transfer must be requested within the first week of the course. All transfer requests must be submitted within the same fiscal year the class(es) were purchased otherwise increased transfer fees will apply.

    However, should a student be unable to fulfill his/her course obligations ONLY due to illness, personal tragedy, jury duty, or military deployment, please write to us at refunds@cgmasteracademy.com with your Name, Title of Enrolled Course, and the nature of your problem, and we will determine your refund eligibility on an individual basis. Keep in mind some documentation supporting your situation will be requested.

    Ultimately, the decision to refund any amount of money will be made totally at CGMA Online's discretion and in consideration of a students participation in the virtual classroom.

  • Assuming I qualify, what do you need from me to process my refund?

    In order for us to process your refund request, we will need the following.

    • The name of your course.
    • The name of your instructor.
    • The email address used at the time of enrollment to purchase the course.

    Alternatively, you can provide us with the Transaction ID# issued to you from PayPal (after you completed your purchase), and we can process your refund with this information. If you purchased more than one course under the same transaction, then make sure you still give us the name of your course and its instructor to ensure we refund the correct one to you. Again, all of the above assumes you qualify for a refund.

    Any missing information will delay the processing of your refund request.

  • Can I get a refund if I can't finish the course?

    In general no. However, there are certain extenuating circumstances and/or situations we can consider for one time courtesy exceptions to this rule.

    In the event that a student is unable to fulfill his/her course obligations- ONLY due to illness, personal tragedy, jury duty, or military deployment -we can extend a prorated refund upon request and successful determination of their cause for refund. Remember this will be on a case-by-case basis and is not guaranteed since CGMA reserves the right to decline such request at will.

  • Can I transfer from one course into another in the same term?

    Yes, but with certain restrictions.

    As long as a transfer request is submitted prior to the start of classes, students can transfer from one course into another- in the same term -free of charge. However, any in-term transfer request made during week one of a course will be subject to a transfer fee of 15% of the full un-discounted course price. Beyond this, no in term transfers are permitted after week one.

    All in-term transfer request should be submitted to transfers@cgmasteracademy.com. Please make sure to include:

    • The name of the course you want to transfer from, and the one you want to transfer into.
    • The name of the instructor teaching the course you're transferring from and into.
    • The email address used at the time of enrollment to purchase the course.

    Alternatively, you can provide us with the Transaction ID# issued to you from PayPal (after purchase completion), and we can process your transfer with this information. However, if you've purchased more than one course under the same transaction ID, then make sure to give us the name of the course and instructor you are transferring from. 

    Lastly, make sure to include "General Transfer Request" in the subject of your email. Again, all of the above assumes you qualify for a transfer. Any missing information will delay the processing of your request for transfer.

  • Can I transfer my course from one term into another?

    As long as the request is made prior to the start of classes, yes- students can transfer their course from one term into another. This assumes  the course you're requesting transfer into is not sold out, and that term requested will occur in the same calendar year the request itself. Regardless, an administrative fee (equivalent to 10% of the full undiscounted course price) will be charged. Any request for transfer- from one term into another -made during week one of a class, will be charged an administrative fee equal to 20% of the full undiscounted course price. NO REQUEST FOR TRANSFER BETWEEN TERMS WILL BE PERMITTED AFTER WEEK ONE.

    All term-to-term transfer request should be submitted to transfers@cgmasteracademy.com. Please make sure to include:

    • The name of the course you want to transfer from, and the one you want to transfer into.
    • The name of the instructor teaching the course you're transferring from and into.
    • The email address used at the time of enrollment to purchase the course.
    • The term you are transferring from, and the term you're transferring into.

    Alternatively, you can provide us with the Transaction ID# issued to you from PayPal (after you completed your purchase), and we can process your transfer with this information. However, if you've purchased more than one course under the same transaction ID, then make sure to give us the name of the course and instructor you are transferring from. 

    Lastly, make sure to include "Term-to-Term Transfer Request" in the subject of your email. Again, all of the above assumes you qualify for a transfer. Any missing information will delay the processing of your request for transfer.

  • Will there be set class times?

    With the exception of the Live Q&A, and a day for assignment submission set by your instructor starting the course, there will be no set class times. You can both review and complete your current week's lecture and assignments at your own pace. At the end of each week we will have access to next week’s lectures.

  • What is the estimated time for each weeks course load?

    We estimate 6-8 hours each week (usually around half a day's time in total). However, we suggest students spend as much time as needed to properly complete and comprehend the weeks assignment. Ultimately, this number will be different for each individual. Just make sure to allow enough time for assignment review and completion (at least an hour and a half each day).

  • How are all course lectures released?

    All course lectures are released as high quality video presentations- by a qualified instructor -that can be streamed through your browser. All other course content (i.e. individual critiques, Live Q&A's, forum post, etc.) is presented with a mixture of video and written formats.

  • Can you explain how students and instructors will engage each other?

    In general, each student will get weekly feedback from the instructor- about their work and progress -on a central class forum. It is here that individual students and the instructor can engage in open dialog similar to that found in traditional classrooms.

  • Are CGMA Master Classes accredited?

    No. Since the CGMA Master Classes are not part of a full time degree program. Nevertheless, students who complete at least 75% of the course will be issued a "Certificate of Completion."

  • Am I able to have other projects or pieces that I am working on critiqued during the course program?

    Yes but instructors are not required to critique your personal projects. Only course related assignments can be submitted for critique by an instructor during a course program. All other work can be uploaded and critique by fellow classmates.

  • Will others be able to see my work? Will I be able to see theirs?

    Absolutely! We in fact encourage this type of dynamic participation. It will give each student a sense of community beyond just instructor feedback, and will serve as a means of direct inspiration from your peers.

  • What happens if I can't finish my week's assignment on time?

    Since most all weekly assignment are interdependent (usually from the week before), it is essential that they are completed as assigned. Should any student not complete 90% of assigned work, he/she will not be eligible for a Certificate of Completion.

  • Am I allowed to talk to other students?

    Absolutely! There are a number of ways this can be done. One way is through your courses virtual classroom, or via the schools private forum.

  • Does CGMA Online recognize legal and national holidays?

    Yes. All legal/major US holidays are observed.

  • How many reviews do I get per week?

    On average, the CGMA Online Master Classes have been structured to allow students one review- from a qualified industry experienced instructor -per week. However, the individual instructor can give additional or fewer reviews at his or her discretion. Typically, the total number of reviews any one student will be allowed to have will ultimately be based the complexity of course material, and the nature of the individual instructors teaching methods.

  • What language is the course being delivered?

    All our course instruction is given in English and English only.

  • What is the maximum number of students in one class?

    Each course is allowed a maximum of 20 students. This insures that every enrollee receives the proper amount of time attention per course session.

  • Will there be assignments to hand in? And if so, will I receive feedback on them?

    Yes, and yes. On average, assignments will be assigned each week so that you can practice the skills and techniques covered in that lesson. Each assignment will take between 6-12 hours to complete (depending on your skill level, and the complexity of the work). Upon completion and submission, your instructor will review your work, and provide you with a personal in-depth critique and live QandA session.

  • Can I save the lessons to my hard-drive?

    No. For copyright reasons, the lesson videos are same-session only, meaning that they must be watched as they are being streamed. Saving the lessons on writable media of any form without our written consent is a violation of the terms and conditions you'd agreed to when signing up.

  • Are the lecture videos available 24 hours a day for the week the lesson was given? Also, will these videos be archived for later viewings?

    Yes the lectures are 24 hour available for that week and will remain available for the length of the course as weeks go by, meaning for example: on week 4, you will have access to the lectures from week 1 through 4.

  • When will recorded Live Q&A's become accessible for viewing by students who missed it or just want to recap what was covered?

    Typically, all recorded Live Q&A“s are posted to their respective class pages within 24 hours of the session taking place. However, for those Live Q&A“s that take place over the weekend (or over a holiday break), this can take up to 48 hours. Regardless, if students notice that a particular Live Q&A is not posted in the above quoted time frames, to their class for whatever reason, please notify CGMA staff (and not your instructor) of the issue.

  • Do CGMA Master Class lectures work on Mac or PC?

    Both! All lectures are hosted video streams that work on all major OS platforms, and in all modern/up-to-date web browsers. As a rule, it is always helpful to have the latest version of the browser you are using to minimize any difficulties.

    Beyond this, some courses do require students to have a particular software package. In these cases, please review the course description and requirements for specific details.

  • Can I get technical support if I have problems during the classes?

    CGMA Online will provide technical support insofar as it relates to the operation of the CGMA Online' website, the course forum software, and the transfer of course materials. We cannot assist with internet connection problems on the students end, faulty hardware, or problems with a student's individual software packages.

    CGMA Online presumes that all students use legally licensed software packages and are able to receive any technical support that is supplied with those pa

  • Do I need a broadband connection to take classes?

    Yes. Our courses are administered via video, text, and downloadable content. Each course has requirements that will be published before registration opens.

  • Do I need a webcam or microphone?

    Microphone and webcams are not required to interact with an instructor. The default manner in which class interactions will take place is via text postings in the class forums and through our chat feature during our Live Q&A session. For all other requirements, please see above.

  • What if I don't have the latest operating system? Will I still be able to participate/watch the lectures?

    If you have any further questions regarding the Master Classes please feel free to email us at info@cgmasteracademy.com