In general, there are no refunds for CGMA Master Classes. To obtain a full refund you need to contact us at least 5 days prior to the starting of the course. Regardless of the situation a %5 Processing fee is included on all transactions and will not be refundable. Remember that when you register for a class you hold a seat that cannot be taken by somebody else once class starts, especially on a full to capacity course.
Nevertheless, here are some options we provide to our CGMA students that may experience special circumstances:
- Request of class cancellation during the first week could qualify for a refund less a 15% cancellation fee.
- Request of class cancellation during the second week (prior its 5th day) could qualify for a refund less a 20% cancellation fee, no refunds allowed thereafter.
- Request of a Class Transfer for the next term. Transfers from one term to the other could be allowed, however an administrative fee equivalent to the %10 of the course cost before the discounted price (if applicable) will be implemented in order for the student to be confirmed in the next term enrollment. Transfer must be requested within the first week of the course. All transfer requests must be submitted within the same fiscal year the class(es) were purchased otherwise increased transfer fees will apply.
However, should a student be unable to fulfill his/her course obligations ONLY due to illness, personal tragedy, jury duty, or military deployment, please write to us at firstname.lastname@example.org with your Name, Title of Enrolled Course, and the nature of your problem, and we will determine your refund eligibility on an individual basis. Keep in mind some documentation supporting your situation will be requested.
Ultimately, the decision to refund any amount of money will be made totally at CGMA Online's discretion and the student participation in the classroom.
For the Winter Term registration period beginning on Monday, November 13th, we will be only allowing the purchase of seat reservations for $50 USD per-course until 11:59 PM (PST) on December 31, 2017. All seat reservations purchased during this time will have the remaining amount due for the course deducted on Friday, January 5, 2018. PLEASE NOTE THAT THIS $50 RESERVATION FEE IS NON-REFUNDABLE.
Beginning January 1, 2018, all purchases made using the installment plan feature will revert back to our normal two-part payment process. This means the second half of payments for courses purchased before midnight on Sunday, January 14, 2018, will be due/deducted on Friday, January 26, 2018. Any course purchased on/after Monday, January 15, 2018, will have the second payment due on Monday, February 5, 2018. So please make sure that sufficient funds are available around these dates/times (depending on when you pay) to prevent a disruption in your enrollment process.
*Please note that any Payment Plan transactions that qualify for a refund are subject to our standard 5% processing fee.